Terms of Service

By registering an account, scanning a PetPort tag, or using any part of the service, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you are using PetPort on behalf of a clinic, business, or shelter, you confirm you are authorized to bind that organization to these Terms.

You must be at least 18 years old and capable of entering into a binding contract under Indian law to create a Pet Parent account. Household members you add may be of any age, but the primary account-holder remains responsible for the household's use of the service.

Clinic, Business and Shelter accounts must be created by an authorized representative of a validly registered entity and are subject to our verification process (see “Verified badges” below) before receiving a public verified badge.

PetPort is a digital ecosystem for pet care in India, comprising: the Pet Parent app (health records and vaccination reminders, the Pet Lifebook timeline, breed identification, weight/growth charts, a lost-pet QR tag and Pashu Aadhaar identity, an insurance broker, a pet-friendly places directory, memorial pages, a sitter/walker marketplace, prescription management, and a branded merchandise shop); and the Vet Clinic, Pet Business (grooming/boarding/training) and Shelter/NGO web portals, each paired with a companion mobile app for on-the-go staff use.

Some pages — a scanned lost-pet tag profile, a memorial tribute page, and our public Transparency Log — are intentionally accessible without an account or app install, so that anyone who finds a lost pet can act immediately.

We may add, change, or discontinue features over time. We will make reasonable efforts to notify you of material changes that affect features you actively use.

You are responsible for maintaining the confidentiality of your credentials (including OTP, passkey, or Google sign-in) and for all activity under your account. Notify us immediately if you suspect unauthorized access. Household accounts should only include people you trust with your pet's records.

PetPort offers free and paid tiers across each portal. All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise. Paid subscriptions renew automatically at the end of each billing period via Razorpay (including UPI Autopay mandates) until cancelled; you can cancel anytime from your account settings, effective at the end of the current billing period.

Limited-time founder pricing may be offered to early adopters on annual plans (for example ₹999/year for Pet Parent Pro); founder pricing is capped in number of slots and, once availed, is honoured for the term stated at signup.

The Free Pet Parent tier includes 1 pet, 15 photos, 5 documents, and core vaccine reminders. Free businesses can use all features but only the first 15 inbound leads per month are shown in full; lead 16 onward arrives blurred, with the potential value visible, until you upgrade.

When you exceed a Free-tier quota, PetPort never deletes your content. Excess content is blurred and locked instead. The moment you upgrade to a paid plan, all previously blurred content unlocks retroactively in a single, immediate action — nothing is lost while you decide whether to upgrade.

Certain critical documents — your pet's latest rabies certificate, core vaccination certificate, active insurance policy and Life Card PDF — always remain visible and accessible on the Free tier, regardless of quota.

When you book a sitter, walker or other service provider through PetPort, your payment is either made by you directly to the provider, or collected and settled to the provider's linked account through the rails of a licensed payment aggregator (Razorpay). PetPort never holds or takes custody of your money at any stage; where you pay the provider directly, PetPort records only the payment status against the booking.

If you have a problem with a booking, raise it through the in-app grievance flow and PetPort support will review it with you and the provider. Sitters are independent providers, not PetPort employees; PetPort facilitates discovery, booking and payment records but is not a party to the underlying care arrangement, and any refund of an amount settled to a provider is processed back through the payment aggregator's rails.

You are responsible for the accuracy of any pet health information, photos, reviews or other content you submit. Do not upload content that is false, defamatory, infringes another person's rights, or that you do not have the right to share (for example, medical records for a pet that is not yours without authorization).

Prohibited conduct includes: submitting fraudulent leads, bookings, reviews or donations; impersonating a verified business or another person; attempting to circumvent quota, payment or consent controls; scraping or reverse-engineering the service; and any use that endangers an animal or another user. We may suspend or terminate accounts that violate these rules, and may report suspected fraud or animal-welfare concerns to the appropriate authorities.

Clinics, businesses and shelters may apply for a verified badge, granted after we review submitted registration/verification documents. A verified badge indicates PetPort has checked the listed credentials at the time of verification; it is not a guarantee of ongoing service quality, and PetPort may revoke a badge if we later find the underlying information was false or has lapsed.

PetBot and other AI-assisted features (breed identification, symptom triage suggestions) use the Anthropic Claude API and Google Vertex AI (Gemini) to generate probabilistic, general-information suggestions only. PetBot never provides a veterinary diagnosis, and every AI-generated health suggestion is shown with an explicit disclaimer to consult a licensed veterinarian. Do not rely on PetBot output as a substitute for professional veterinary advice, especially in an emergency.

PetPort is a record-keeping and communication platform, not a veterinary practice. Medical records, prescriptions and diagnoses shown in the app are entered by you or by the treating clinic/business you have connected with — PetPort does not independently verify their clinical accuracy and is not the treating provider. Always consult a qualified, licensed veterinarian for diagnosis and treatment decisions.

All payments are processed by Razorpay in Indian Rupees. Prices shown are inclusive of applicable GST unless stated otherwise. You are responsible for any taxes applicable to your use of the service beyond what we collect at checkout. Refunds, where applicable, follow the policy stated at the time of purchase or as required by Indian consumer protection law.

PetPort's name, logo, app design and underlying software are owned by NHD Lifestyle Pvt. Ltd. and protected by applicable intellectual property law. You retain ownership of the content you upload (pet photos, records, reviews); by uploading it, you grant PetPort a licence to store, display and process it solely to provide the service to you and to those you have shared it with.

You may request deletion of your account at any time from your settings. As described in our Privacy Policy, we soft-delete for 30 days before anonymizing remaining personal identifiers.

We may suspend or terminate your access if you violate these Terms, engage in fraud or conduct that endangers an animal or another user, or if required to do so by law. Where reasonably possible, we will notify you of the reason.

PetPort is provided “as is” and “as available.” To the maximum extent permitted by Indian law, PetPort disclaims all warranties not expressly stated in these Terms, and our aggregate liability for any claim arising from your use of the service is limited to the amount you paid us in the twelve months preceding the claim. Nothing in these Terms limits liability that cannot be limited under applicable law, including for fraud or wilful misconduct.

You agree to indemnify and hold PetPort harmless from claims arising from your breach of these Terms, your content, or your misuse of the service, to the extent permitted by law.

These Terms are governed by the laws of India. Subject to any mandatory consumer-protection venue rules, the courts of Vadodara, Gujarat shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms. Before initiating formal proceedings, please contact us so we can try to resolve the issue directly.

We may update these Terms as our products or the law evolve. We will post the revised Terms here with an updated “last updated” date and, for material changes, notify you in-app or by email before they take effect. Continued use of PetPort after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to NHD Lifestyle Pvt. Ltd., Vadodara, Gujarat, India — info@petport.cloud.